Does The Connection pay their employees well?

According to anonymously submitted Glassdoor reviews, The Connection employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at The Connection. This rating has been stable over the past 12 months.

How satisfied are employees working at The Connection?

30% of The Connection employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Connection 2.7 out of 5 for work life balance, 2.4 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at The Connection?

Customer Service Representative (36) , Customer Service Representative (CSR) (17) , Csr1 (3) , Supervisor (3) , Team Supervisor (3) , Case Manager (2) , Customer Service Agent (2) , Program Supervisor (2) , Team Leader (2)

What are the pros of working at The Connection according to real employee reviews?

"good training, meet some nice people along the way" ((in 4 reviews)); "nice people working there as customer reps" ((in 4 reviews)); "Some great coworkers." ((in 3 reviews))

What are the cons of working at The Connection according to real employee reviews?

"Very low pay and low raises." ((in 14 reviews)); "Poor management" ((in 6 reviews)); "There are no benefits for the employee outside of PTO and the occasional company lunch." ((in 5 reviews)); "The supervisors and program mangers do not lead by example." ((in 4 reviews)); "Some of the managers have very dry personalities." ((in 3 reviews))

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The Connection

The Connection Reviews

2.8

30% would recommend to a friend

(108 total reviews)

Fred Weiner

38% approve of CEO

31% positive business outlook

Ratings by category

3.5

Diversity and inclusion

2.7

Work/Life balance

2.6

Senior management

2.4

Culture and values

2.4

Career opportunities

2.3

Compensation and benefits

The Connection has an employee rating of 2.8 out of 5 stars, based on 108 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Connection employee rating is 27% below average for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

108 reviews

5.0

24 Jul 2024

Best Company

Team leader

Recommend

CEO approval

Business outlook

Pros

Best company for Freshers to learn and explore their talent

Cons

Very Good opportunity for career growth

5.0

1 Feb 2024

Great place to work

Program supervisor

Recommend

CEO approval

Business outlook

Pros

The work is straightforward and you get trained properly on how to do your job when you first start out, and the team supervisors do coach you to keep improvement happening. PTO plan is amazing! With the client I'm working with, I feel fulfilled at the end of my day with being able to help the customers out.

Cons

Since the pandemic hit in 2020, there hasn't been a lot of company engagement with everyone like it was back in a brick-and-mortar setting. That is improving though!

5.0

16 May 2023

It’s alright

Customer support specialist

Recommend

CEO approval

Business outlook

Pros

Work is easy enough and gets you basic support expertise

Cons

No room for advancement or salary increase

Viewing 1 - 3 of 108 Reviews