Question 1

Does UMR pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, UMR employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at UMR. This rating has improved by 2% over the last 12 months.

Question 2

How satisfied are employees working at UMR?

Accepted Answer

55% of UMR employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated UMR 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

Question 3

What are the top reviewed jobs at UMR?

Accepted Answer

Customer Service Representative (13), Customer First Representative (11), CFR/Claims Processor (8), Claims Specialist (6), Field Account Manager (5), Plan Advisor (5), Supervisor (5), HEALTH PLAN ADVISOR (4), Senior Customer Service Representative (4), Cfr (3), Claims Customer Service Representative (3), Clinical Administrative Coordinator (3), Customer Service Representative (CSR) (3), Customer Specialist (3), Enrollment Specialist (3)

Question 4

What are the pros of working at UMR according to real employee reviews?

Accepted Answer

"Flexible schedule and work from home" ((in 19 reviews)); "Great People and interesting work" ((in 10 reviews)); "Work life balance is fair" ((in 8 reviews)); "My coworkers have been awesome and very supportive" ((in 6 reviews)); "They are flexible competitive culture" ((in 5 reviews))

Question 5

What are the cons of working at UMR according to real employee reviews?

Accepted Answer

"Yearly raises are almost nonexistent at 1" ((in 8 reviews)); "Mediocre training" ((in 5 reviews)); "Upper Management is horrible." ((in 5 reviews)); "I don't know how many times I asked the same question to different supervisors (of multiple years!) and got different answers, answers that didn't match our internal resources, or no help whatsoever." ((in 5 reviews)); "Miscommunication, lack of communication and incorrect information given to CFR's" ((in 5 reviews))

Question 6

What are employees saying about UMR redundancies in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UMR redundancy and their outlook for job security at UMR in 2026.

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