WHSmith Reviews

3.1

51% would recommend to a friend

(2,520 total reviews)

Andrew Harrison

55% approve of CEO

40% positive business outlook

WHSmith has an employee rating of 3.1 out of 5 stars, based on 2,520 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WHSmith employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

3K reviews
5.0
21 Dec 2023

-

Recommend
CEO approval
Business outlook

Pros

Friendly Staff and comfortable work environment

Cons

not much for me to say

avatar
WHSmith Response
2y
Hi there, Thank you for taking time to leave your 5 star review. It is lovely to hear that you are enjoying working for us and we hope that you will continue to do so! The WHSmith Team
5.0
23 Jun 2026

Solid experience

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good team and good processes

Cons

Sometimes the leadership was disorganised

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WHSmith Response
2d
Thank you for taking the time to leave a review and for your contributions during your time with WHSmith. We're pleased to hear that you enjoyed working with your team and found our processes to be effective. It's great to know these aspects of your experience stood out positively. We also appreciate your honest feedback regarding leadership and organisation. We're committed to continuously improving how we communicate, plan, and support our teams, and insights like yours help inform those efforts. Thank you again for your feedback, and we wish you all the very best in your future career.
Viewing 1 - 3 of 2,520 Reviews

Glassdoor has 2,692 WHSmith reviews submitted anonymously by WHSmith employees. Read employee reviews and ratings on Glassdoor to decide if WHSmith is right for you.