Applications administrators oversee a range of tasks related to computer applications, including tech support and troubleshooting. They may provide support directly to end users, and may also serve as a liaison between internal teams and external clients. They brainstorm and collaborate with various stakeholders to play an active role in the selection, configuration, and implementation of application systems. Their role also often involves developing training materials.
Applications administrators typically have an associate or bachelor’s degree in an IT-related area and several years of professional IT experience, or some combination. They are familiar with common applications – especially those that are standard for the specific industry of their expertise. These roles require strong troubleshooting skills, and ability to work with end users with vary levels of technical knowledge. Candidates with training development experience may have an advantage.