What is the hiring process like at Entrata?

I have been with the company for less than a year, but in my time so far, I have felt like I have had great opportunity and consideration working for this company. I have worked at startups in the multifamily tech industry and it can be scary in general with economic uncertainties so I feel so grateful to be with Entrata. My entire team is very good at what they do and my manager specifically is a great leader. I've worked with a lot of people and even managers in past jobs who have not shared this level of competence, initiative and ingenuity, but I can truly say everyone on my team possesses all these strengths. I never feel micro-managed. I know others who have had somewhat of a different experience however, so I can't speak for every department or team.

I can't think of many, but if I had one thing it would be that when I transitioned to this company, the onboarding and getting up to speed with the resources to really understand everything I was diving into and the entire platform felt very hands-off, fragmented, and slightly unorganized. I think they are working on this but in general, I think there is room for onboarding and hiring teams to create a more clear onboarding pathway. I also sense somewhat of a segregation between middle and upper management but this could also just be my experience coming from smaller companies.

The people and overall job itself.

There has been a consistent reduction in wages and benefits for a role that requires a mandatory 18-month contract. Since joining this position, the CRO and the company have progressively and systematically removed nearly all of the initial benefits offered. These changes have included an abrupt shift from a salaried position to an hourly wage, a move from remote work to a requirement of three days in the office, clawbacks on commissions. Furthermore, there was a 30% reduction in commission rates, with no accelerators, leading to a significant pay cut of 40-50%. At the same time, quotas were increased by 40%, and it took an entire quarter into the new year to release the updated compensation plan, with clawbacks applied to commissions from previous months. The lack of communication and care for this department has becoming devastatingly demoralizing. Why completely ruin a bright spot in the company in a matter of a few months. The CRO seems to have a dictator like mentality that is slowly turning the employees against the company. She missed quota last year and has since destroyed the only department that exceeded their quota. Despite the department's strong performance, employee retention has become a major issue, with both current and new hires leaving the company. The director was recently let go, and five newly hired employees have quit immediately after training. Additionally, long-tenured sales agents are also departing. The sales team now spends a significant portion of their time (approximately 70%) performing tasks typically handled by other teams, due to understaffing.

Honestly not much at this point

The CEO is so far removed from anything with the company we don’t see or hear from him for weeks on end then hear he’s been sick -Then shows up on a webinar to announce an acquisition and how involved he’s been in it. Also have some EQ none of us care what shoes you are wearing or how much you spent on them it has become the laughing stock of the company it makes our town halls cringy ~ the Nike club and people wearing them to get favor, the jokes of maybe my new Nikes will get me noticed or at least a hello from the high and mighty It has become the company wide joke, the memes created are quite incredible. Please stop crying and faking your emotions everyone knows you don’t care. The new CRO is just as bad - emotionless, heartless, and never sold a product in her life - how do you get that job when you have literally never done sales. Her team hates her if you talk about it she fires you. She ignores half of the people in her org and never speaks to anyone kindly