Pros
(1) F5 Tower in Seattle is a beautiful building with lots of open space and great views.
(2) F5 Tower has free hot and cold beverages for employees plus single serving cheese and hard boiled eggs.
(3) Offers a free transit pass or a commute stipend.
(4) No on all
(5) Any hours over 40 will pay time and a half.
Cons
We are all different so one person’s con is another person’s pro so ultimately, do your homework, ask explicit questions, and then make an educated decision that works for you, Some of these cons are perfectly fine if management were to be up front about them during the hiring process, but that was not the case for me.
(1) During the hiring process, there was never any indication this job would include a weekend shift so it came as a surprise when I was told (not asked) that I would be working on the weekend.
(2) During the interview process, it was stated that starting times were between 6-9am and after trying several times to ask to set a starting time, I was told…we will figure that out later. Ultimately, I was told what hours I needed to work and had no real say.
(3) F5 puts new employees through lots of technical training and zero soft skills training. The job is technical support so tech skills are important, but even more important is to have the soft skills in the toolbox to deal with the many incompetent, abrasive, and rude customers.
(4) The company expects weekend workers to be flexible when it comes to internal training where your spend Monday-Fri in all day training then the expectation is that you will work a full Saturday or Sunday as well,
(6) Your manager will tell you what training you are going to take and dictate the dates, times, and days you will attend.
(7) The benefit package is pretty average at best.
(8) The NSE II salary is very low for what is expected of the role.
(9) Accountability is minimal where crazy stuff happens that doesn’t get addressed.
(10) Despite there being numerous metrics to gauge an employee’s effectiveness, it seems like odd behaviors get rewarded. Call out sick 20+ times in 1/2 year and you will be rewarded with working from home. Ignore your responsibility to show up to work or be present while working remotely, you get rewarded with not having to deal with cases and can work from home full time.