How are senior leaders perceived at Lola's Cupcakes?

Supportive and hardworking store teams. Fast-paced environment that builds resilience. Strong customer service experience.

Lack of leadership, structure and accountability, heavy reliance on WhatsApp for communication, frequent last-minute changes and poor planning, bonuses unclear, often delayed or unpaid, limited learning and development opportunities, minimal sick pay and weak staff support, and condescending communication from senior management.

Lots of friendly staff, a great dynamic in the development team, lots of exciting projects to be working on. Senior management make the premises as nice as they can!

Can be disorganised with last minute projects / ideas

Supportive and hardworking store teams. Fast-paced environment that builds resilience. Strong customer service experience.

Lack of leadership, structure and accountability, heavy reliance on WhatsApp for communication, frequent last-minute changes and poor planning, bonuses unclear, often delayed or unpaid, limited learning and development opportunities, minimal sick pay and weak staff support, and condescending communication from senior management.