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Millstone’s quality statement, “Quality Matters in everything we do – everywhere and every time” is instilled in our employees through yearly quality fairs, guest speakers, and a required competency on performance evaluations. Millstone Medical Outsourcing launched its testing service offering in 2022. Millstone is also converting its lab services from ISO 13485:2016 to ISO 17025. With over 50 quality audits per year, Millstone’s commitment to achieving ISO 17025 accreditation ensures that the testing methods are recognized, traceable, and meet international standards, which in turn provides an assurance of the quality and reliability of services offered to customers.
Millstone conducted an employee engagement survey (April 2024) with positive feedback regarding the management and work environment in the CT facility. The HR team conducts 30, 60, 90 and 120 day interviews as a proactive approach to resolving any issues (work, management, culture, etc.) that may arise. Small employee focus groups (with a spirit of continuous improvement) have begun in the larger facilities with focus groups beginning in Q3 in CT.
Millstone is in the process of moving its testing services division in Willington to an upgraded, expanded 25,000-square-foot facility in Bloomfield, Connecticut. The move represents a 400% increase in service capacity.
Customers and employees will benefit from the state-of-the-art upgrades to the laboratory facilities and renovated lab space. Facility upgrades include a world-class BI sterility suite to support EO sterilization validations. With the facility relocation and expansion, Millstone plans to introduce new testing services. These include manual and automatic reusable instrument cleaning validations and package testing services focused on shipping distribution simulation, as well as new analytic chemical tests such as total organic carbon testing. Testing services will continue to expand with additional offerings in 2024 and beyond.
Millstone’s laboratory move to the Hartford area follows other significant recent strategic growth investments, including cleanroom expansion (2023) and a significant upgrade to its Massachusetts
headquarter facility (2020).
Thank you again for your feedback. We take this feedback seriously and will submit your comments to members of the Executive Leadership Team.