What is the salary like at Mindbloom?

I genuinely love what I get to do at Mindbloom, which is to facilitate and witness truly beautiful transformations in peoples' lives and hope for the future. It's not a gimmick...it's legit (and SAFE). I feel like I have a significant amount of clinical autonomy but ALL the support I could want, and in a very timely manner. Despite it being a virtual job with virtual coworkers, Mindbloom manages to create a collegial atmosphere with joy and comradery. I also often feel that I'm proud to work for a company that genuinely cares about the outcomes it offers and is always looking for ways to improve client experiences *and* it's employees' experiences. It's generally a very low stress/high reward job with fantastic ability to control your own schedule.

The pay is not competitive, which I believe causes some of the turnover...professional fulfillment doesn't pay the bills and the world has become a vastly more expensive place, which I don't think they've taken into account. FYI: no healthcare/dental benefits, in case that matters to you

Autonomy, excellent technology, forward-thinking, innovative, life-changing treatment offered

pay could be better but for the work, it is fair

Working with clients 1:1, group therapy settings, building my skills as a health coach, everyone who works there (as a guide) is sweet and compassionate and share a vision. Super flexible schedule and hours, allows for work/life balance. You learn A LOT by working with an extensive client load.

The pay is not great, especially because there are no benefits. Hours are not guaranteed or consistent. No PTO, no health bennies, not even discounts for psychedelic conventions. They also don't really offer proper "training", which could be so helpful. And recently they've moved into this era of cutting out a lot of guide/client texting time which has not been well-received by both clients and guides alike.

Position is flexible. Nice not having to deal with insurance. Clients are great.

The pay is not great.

The combination of ketamine and guided support is powerful. The app works incredibly well, the experience is professional, and the guide team is full of high character people deeply passionate about this work. Mindbloom has good people and I believe good intentions, but the current model and approach didn’t feel aligned with my values. I thought about giving two stars, but ultimately I'm just so grateful for all the client work I got to do, I can't get myself to give anything less than a 3. They were a pioneer in this space and I'm grateful for the growth I experienced working with clients there.

Guides are paid ~$22–25/hr, which doesn’t align with the CEO’s declarations externally of having “elite” coaching talent. Low pay makes retention difficult. Elite talent won’t work long term for just above minimum wage. In reality, its more of a spring board role. A fantastic way to get high volume experience and then find more competitive pay elsewhere. In my view, the business model is optimized to get clients to repurchase programs more than it supports long term transformation. The structure feels more like a high end subscription ketamine service than a full healing or transformation model. To their credit, I’m not sure how to realistically fix this, after all Mindbloom is like any business that needs to grow and make money for its investors. However, as a guide it created a moral dilemma for me personally. Is my role to help them make a transformation? Or to get them to buy another program? In my time there, my guide performance in practice was measured primarily on engagement (getting clients on calls) and repurchase rates. Client outcomes like behavior change or symptom reduction were not part of the discussion of guide performance. Despite leadership’s claims online that guide performance isn’t repurchase based, all of my performance reviews and compensation increases focused on engagement metrics and how they drove repurchase. Every month I was compared to other guides in a stack ranking from first to last on a spreadsheet in terms of engagement and repurchase rates. I don’t recall any meaningful conversations or systems to discuss my client symptom measures, short or long term client behavior change measures, or how to become a more effective guide based on my actual client outcome data. In my view this is a HUGE missed opportunity for Mindbloom. If their goal is client transformation then I'm scratching my head why a few key client outcome measures aren't part of the guide metrics for at least ongoing development and discussion purposes. CEO can get baited into arguments on LinkedIn, which as someone affiliated with the Mindbloom brand sometimes felt embarrassing.

This is not a pro, I do not approve of CEO but Glassdoor doesn’t give me the option to say that I don’t. I’m here in response to the CEOs rating below. He shared that there are IRL retreats for all employees which is FALSE. Only chosen employees (mainly leadership) attend in person retreats. -takes no accountability to the wounds that have been repeated many times - low pay and low regard for employees wellbeing.

-“Upper” management is blind to the cracks in the foundation as what really needs to be fixed. -promotes numbers game mentality for mental health and prescribed psychedelics - not a healthy or sustainable model -when I first worked at Mindbloom there was a document that outlined “fair compensation”. That document was permanently removed after guides started to complain about being underpaid. When I submitted a question about this for a company wide meeting, it was ignored.

The people you work with and employee discount on treatments

Surprising low pay for the work you do

The work is meaningful - ketamine therapy is truly a game changer for many people.

Low pay, which I knew going in, but the low pay coupled with challenging work conditions, questionable ethical practices, and exploitative working environment makes this role especially unbearable. Inconsistent hours, performance metrics that could encourage unethical action taking, guides felt disposable and undervalued. Amount of admin work and customer care dealing with delivery issues, and customer service complaints was high. Being the "face" for the client also meant fielding angry clients when customer service was lacking, which was often. Was assigned a few clients that felt like they should never have been prescribed ketamine treatment, especially in an at-home model and felt encouraged to keep client's buying new packages even if it felt like the treatment wasn't appropriate for them. Leadership is egotistical and lacks empathy.

The combination of ketamine and guided support is powerful. The app works incredibly well, the experience is professional, and the guide team is full of high character people deeply passionate about this work. Mindbloom has good people and I believe good intentions, but the current model and approach didn’t feel aligned with my values. I thought about giving two stars, but ultimately I'm just so grateful for all the client work I got to do, I can't get myself to give anything less than a 3. They were a pioneer in this space and I'm grateful for the growth I experienced working with clients there.

Guides are paid ~$22–25/hr, which doesn’t align with the CEO’s declarations externally of having “elite” coaching talent. Low pay makes retention difficult. Elite talent won’t work long term for just above minimum wage. In reality, its more of a spring board role. A fantastic way to get high volume experience and then find more competitive pay elsewhere. In my view, the business model is optimized to get clients to repurchase programs more than it supports long term transformation. The structure feels more like a high end subscription ketamine service than a full healing or transformation model. To their credit, I’m not sure how to realistically fix this, after all Mindbloom is like any business that needs to grow and make money for its investors. However, as a guide it created a moral dilemma for me personally. Is my role to help them make a transformation? Or to get them to buy another program? In my time there, my guide performance in practice was measured primarily on engagement (getting clients on calls) and repurchase rates. Client outcomes like behavior change or symptom reduction were not part of the discussion of guide performance. Despite leadership’s claims online that guide performance isn’t repurchase based, all of my performance reviews and compensation increases focused on engagement metrics and how they drove repurchase. Every month I was compared to other guides in a stack ranking from first to last on a spreadsheet in terms of engagement and repurchase rates. I don’t recall any meaningful conversations or systems to discuss my client symptom measures, short or long term client behavior change measures, or how to become a more effective guide based on my actual client outcome data. In my view this is a HUGE missed opportunity for Mindbloom. If their goal is client transformation then I'm scratching my head why a few key client outcome measures aren't part of the guide metrics for at least ongoing development and discussion purposes. CEO can get baited into arguments on LinkedIn, which as someone affiliated with the Mindbloom brand sometimes felt embarrassing.

The combination of ketamine and guided support is powerful. The app works incredibly well, the experience is professional, and the guide team is full of high character people deeply passionate about this work. Mindbloom has good people and I believe good intentions, but the current model and approach didn’t feel aligned with my values. I thought about giving two stars, but ultimately I'm just so grateful for all the client work I got to do, I can't get myself to give anything less than a 3. They were a pioneer in this space and I'm grateful for the growth I experienced working with clients there.

Guides are paid ~$22–25/hr, which doesn’t align with the CEO’s declarations externally of having “elite” coaching talent. Low pay makes retention difficult. Elite talent won’t work long term for just above minimum wage. In reality, its more of a spring board role. A fantastic way to get high volume experience and then find more competitive pay elsewhere. In my view, the business model is optimized to get clients to repurchase programs more than it supports long term transformation. The structure feels more like a high end subscription ketamine service than a full healing or transformation model. To their credit, I’m not sure how to realistically fix this, after all Mindbloom is like any business that needs to grow and make money for its investors. However, as a guide it created a moral dilemma for me personally. Is my role to help them make a transformation? Or to get them to buy another program? In my time there, my guide performance in practice was measured primarily on engagement (getting clients on calls) and repurchase rates. Client outcomes like behavior change or symptom reduction were not part of the discussion of guide performance. Despite leadership’s claims online that guide performance isn’t repurchase based, all of my performance reviews and compensation increases focused on engagement metrics and how they drove repurchase. Every month I was compared to other guides in a stack ranking from first to last on a spreadsheet in terms of engagement and repurchase rates. I don’t recall any meaningful conversations or systems to discuss my client symptom measures, short or long term client behavior change measures, or how to become a more effective guide based on my actual client outcome data. In my view this is a HUGE missed opportunity for Mindbloom. If their goal is client transformation then I'm scratching my head why a few key client outcome measures aren't part of the guide metrics for at least ongoing development and discussion purposes. CEO can get baited into arguments on LinkedIn, which as someone affiliated with the Mindbloom brand sometimes felt embarrassing.