Pros
Hourly pay was good.
Great clients.
Friendly account people.
Cons
Very little organizational structure or clear workflow.
No formal onboarding or documentation.
Communication from management can feel condescending at times.
Asking questions about processes may be interpreted as lack of experience rather than part of onboarding.
Used primarily to handle overflow work and may be replaced quickly when senior staff become available.
Expectations can be unclear, and feedback may focus on skill gaps without providing guidance on internal processes.