What is a typical working day like at Ross Stores?

Communication and teamwork is beneficial working here with other employees. Ross employees are provided with store discount to buy whatever items we want.

The job is fast paced every week and becomes overwhelming to work. Cashiers are timed for how fast we scan and bag items, which is too much to handle when dealing with multiple customers. You have to move quickly with little time to clean up to help customers, staying longer at your shift than expected.

Rotating night / weekends could get large discounts a couple times a year

skeleton crew most of the time.

Lots of Haitians and minorities so its diverse Easy hiring process

Need to go in person or call to find out when you work Dont give you time to clean during shift then your expected to clean when your supposed to leave (You have to hope its not busy all day so you can find time) Expected to reach 100% on the cashier system (relying on speed) but doesn't account for people and their pace

Low stress, Relatively flexible scheduling,3 breaks per shift

limited hours each week, Only pays minimum wage

Most co workers are nice but they come and go. Worked there for 2 years and I had about 15 different coworkers who came and left. Probably the most flexible hours at a job I ever worked at.

Don’t work in stock! For only $16 per hour we have to do so much! Start early (5:30am), open boxes, break down boxes, organize merch on racks & bins, security tag items (there are a lot), organize shelves which management changes frequently by color, sizes, and ticket color, take out trash, and we are being timed for everything which it’s an impossible goal. So let say you have a full rack of items in 2-3 different departments that needs to be security tagged in 15 min but the reality is that it takes 30 min. Because of that we have to rush which results in multiple of mistakes and my co workers putting things in wrong places. So if you ever wonder why most Ross Stores look messy, that’s one of the reasons. They move us so quick because it’s a part time job and we are severely understaffed. Too many people come and go because of the above reasons. It’s too much! We also have stock members who security tag clothes, handbags, and shoes and assemble furniture. For some reason I held all those responsibilities while most of my coworkers didn’t. Because we have a revolving door of stock members, management doesn’t have time to train them when we all are supposed to know how to do everything. So most of the new workers get the easier tasks. This also makes having backup impossible. I security tagged shoes by myself (which there’s a mountain of boxes) when in reality there needs to be 2-3 people working on them. I also do handbags and yes I’m being timed unreasonably. If I don’t want to do shoes or handbags or want to call out, I’m pressured to stay because I’m literally the only one they trained to do them. I security tag about 300 pairs of shoes each day. When I make one or two mistakes, I get called out for it and made to feel guilty. It’s an easy fix but management acts like it’s the end of the world. I did help train a lot of the new employees even tho I had only about 6 months of experience at first lol. But me training them I still have to do my full duties and yes I’m still being timed! I barely trained them in one area of work when new employees should be trained in everything. Since we move so fast we can’t even train properly. I wasn’t even trained properly! Also I got no extra pay in training new employees which you should ask because it does take time away from your duties. And stock management hate it when you’re behind no matter the reasons. Because you only have four hours to do a ton of work and they don’t want to make it look like we are understaffed or it should be a full time job. Some days we are asked to not stay overtime because of over pay and we have to leave immediately; leaving today’s leftover for tomorrow’s work. The sucky part of being in stock part time is that if you finish early like in 2.3 hours you gotta leave and can’t stay for the full 4 hours. So that means less pay. I asked to stay for the full 4 hours to help clean/ organize shelves but management said “no.” So they rather have an unkempt store with bad Yelp reviews than let us stay the full shift to make the store look pretty. One thing I didn’t expect working in stock is that while putting things on shelves, we have to look out for shoplifters. I wasn’t getting paid to do that especially when we have security at the front with cameras. Also corporate has weird rules every now and then. One new rule was that because there was so much theft in the toys area, no children under 12 can go to there without an adult. Since stock team are in the floor putting things away, we have to escort the kids away from the toys and tell their parents about the new policy. The embarrassment and having to explain why without sounding like we are judging their kids or their race is uncomfortable. All of this can be avoided. 1) give us a reasonable time to security tag items 2) give us more time to put things on shelves properly 3) let us stay the full shift to clean and organize shelves. Most of my coworkers are not physically capable to lift anything heavy. That area of work is so understaffed, management will hire anyone. I lift weights for ten years and was 28 at time of employment. During those ten years of weight training, I never had an injury. I ended up doing most of the heavy lifting and security tagging which involves pinching and grabbing. That resulted in multiple injuries in my hand muscles. They did help pay for one of the medical treatment but their insurance said I was still able to work on modify duty. So with an injury that could’ve taken 2-3 weeks to recover it took three months because they still want me working! I honestly was so desperate for the money I stayed working which you shouldn’t and stick up for yourself! Now my other injury resulted after a week I quit. My doctor said my body finally relaxed from expecting to lift and move heavy boxes and was in shock. Since my hand injury, I had to significantly modified my workout like using resistant bands and body weight. Anyways, now my ankle and elbows are in shock and need weeks of rest. A month before I quit, I asked for a raise. I had more experience, was training new employees, and was still doing most of the work even with injuries. I asked for $20 per hour because honestly that what it should be. I had worked in stock and sales before at different businesses and they are nothing compared to Ross’s Stock area. Do you know what corporate counter offer was? It was 50¢!!!! Yeah I said no and was treating to leave if I don’t get $20 or $18. They asked me to stay during their busiest summer to negotiate which stupid me agreed. After two weeks they got back with $17. Again I said no and left immediately. I left Ross feeling so free like Nicole Kidman leaving Tom Cruise. If you want to work at Ross, don’t do stock! Doesn’t matter how healthy you are, or strong, or desperate; the amount of work is not worth $16 per hour. If you are going to work there, I recommend as a starter job or seasonal work. Don’t do this for a living or long term! It’s physically impossible. Work for a couple of months and leave. Or just don’t work here which I recommend. Oh there’s no working AC or heating system in the stock room. This was a newer Ross so why they didn’t work? I don’t know. During summer it can get up to 110 degrees back there. We have to bring our own fans! And they don’t want us to have water bottles back there even when it’s that hot. Wtf. Yeah we didn’t care and still brought them. We complain to management and they are so slow to do anything about it. Some of my co workers who worked at other Ross locations said thats a main problem in stock rooms. All of this for little to no benefits and no opportunities to move up. Ross is non union and they highly encourage that.

I honestly wish I had pros, but of all the jobs I’ve had, this is the worst company I’ve worked for. The company messaging around flexibility, support, and competitive pay over the intercom does not match the day-to-day reality in the stores. I have already told several people to not apply when they expressed interest because of the unethical exploitation of employees. Our ASM abruptly quit after leaving home several times crying and being fed up as it started to affect her mental health because upper management treats employees as slaves rather than co-workers. That was TWO managers that quit because of the toxic environment after working there for years within one month. Our DM and SM only care about the awards; not the employees helping operate it the store. Our SM intentionally sets schedules with limited workers to stay under the payroll budget (aka labor shaving) so it looks good on paper for our store while ultimately putting all the work on 3 people, causing over exhaustion and resentment.

Ongoing understaffing, especially during late-night closing shifts. Closing teams are frequently scheduled with only 2-3 employees total, including the Manager on Duty, even during extended holiday hours when the store remains open until 1:00 a.m. There were NO employees on the floors as each employee needed to be at the register. That leaves the entire store open to theft as there aren’t any eyes on the floor. During the holiday season, this resulted in associates regularly staying well past their scheduled shift end to complete recovery and closing tasks due to having only one associate and one manager scheduled. Many part time employees end up working 9-10 hours with only 1 lunch. We’ve had managers tell us they DON’T give breaks no matter what. Imagine how exhausted employees are with only 30 mins of lunch out of 10 hours? The store manager does not take into consideration that many associates are in school or have children to take to school, and associates are not permitted to leave until all cleaning and recovery is completed. We don’t leave our store until 12/1am or later (2:30am during the 1am extended hours). This has resulted in employees missing school during finals or operating on little to no rest, despite education and family responsibilities. The workload placed on such limited staffing creates physical exhaustion and safety concerns, particularly late at night when customer volume remains high and visibility and coverage are limited. We have had several theft incidents during several late shifts this holiday season. There were also multiple instances of unprofessional management communication. New hires were referred to as “HORRIBLE” by management in front of employees, which was demoralizing and inappropriate. Additionally, staffing shortages were openly discussed in front of customers, including statements that only three people were scheduled to work until 1:00 a.m. Several customers expressed concern that this could increase theft or put employees at risk. This information should not be shared publicly in a customer-facing environment, as it creates unnecessary safety exposure for staff.

6:30am-11:am shift work is ok when you learn it and can move fast.

Started on 11/19/24 and no one asked for I-9 information until 2 weeks later. I was then told it was my fault for it not being completed, as though the system that's used didn't give reminders on what taks needed completed for all employees.