What are pay raises like at Sutherland?

They have a good team of leaders, they just ask that you perform the task the way they want, which is not unreasonable at all. They are very good about PTO, needing assistance or help, just very accommodating. I enjoyed working there, just had to resign to get some health issues taken care of, but even then they offered to wait, but my recovery was 6 months so I could not do that, but if I could find another vacant spot for what I was doing I would go back 100%.

While the pay not be the highest and you don't really get a raise maybe some of the lower tiered supervisors could be a little better trained, the KPI's aren't too crazy, but you could be at the top with all great numbers and they will still find something to hassle you about, but its not that bad just ignore it and keep doing your best.

Good company with no micro management. Flexible timings, good enough projects

Pay is really bad, no bonuses and low pay raise.

culture is great, easy accounts

low pay, raise per year is very low

They provide equipment, and it’s a relatively easy job.

Managers can be very shady and create toxic work environments. They promote based on personal relationships not education or experience. Low pay, even with high annual review scores you can still get no raise or very little.

Paid Training HMO Shuttle Service (South/Nabua to site, North/Naga to site, Partido to site and vice versa) Commission Salary Yearly pay raise easy to apply and get hired

below salary grade pay shuttle service for south employees is somehow inconsistent, like you need to wait 1 hour or more before you can go home low pay raise

Overall, the company is solid with consistent and timely payments. I had the opportunity to work with NetApp as a tech support engineer, and they are an excellent company to collaborate with.

The management team created a toxic and abusive work environment. Micromanagement was rampant, and there was a severe lack of empathy from leadership. Despite being understaffed, the workload was overwhelming, and there was constant pressure to do more with less. They refused to hire additional staff, and while they demanded extra work, they wouldn’t compensate for the extra hours. Leaving on time, which should be standard, was met with complaints. The salary range was significantly below the industry average for someone with 3-5 years of experience, and the annual raise was a mere 2-3%, which is disappointing.

Great career opportunities Great enforcement of policies and procedures Supports its people (employees) Ensures growth and development of its employees Nice pay for team Managers and above (paid in USD) Yearly pay raise for all based on performance.

Although the business strive to support its employees, persons in authority oftentimes take aggressive approach towards team members to reach and maintain performance which can lead to a stressful environment for many.

Work is chill, depending on the project you're in. I'd stay away from phone support, always prefer chat or email. Although chat may take a while to get used to, since you may chat with multiple customers at a time and it's hectic sometimes. Company culture is well developed and the attitude of employees and managers alike is friendly at the least, excluding the occasional bad apple. Working at home is allowed, huge. Processes and knowledge base are robust. Although not perfect they are definitely something you can depend on.

Salary is not the best out there. Promotions barely include any salary raise, so there's not much incentive to try hard or a goal to strive for. Higher ups in the projects you support may not listen to what the Sutherland project managers or their team managers have to say, thus delaying improvements until a crack in the system is formed and they try to reinvent the wheel. You're one cog in the wheel and are always replaceable, especially with AI nowadays. I strongly advise against working as a support agent for more than 3-5 years. Strive for something in your free time and work hard on that. Think about where you see yourself in a few years when you read this.

Work from home most of employees for analytics. Work life balance. Positive environment.

Salary hike,medical insurance benefits and benefits are less compare to other companies.

Above average pay for non-voice account Plenty of upskilling Lots of opportunities internally

Low annual increase depending on your scorecards and company's revenue Too much upskilling but no pay increase Initiatives were gone when the management changed Job went from handling dual chats concurrency to having 2 to 16 chats at a time and they ask agents to reply within 3 mins which is impossible