I applied online. The process took 1 week. I interviewed at 1-800 Contacts
Interview
It is a virtual interview done with your cameras turned off. You speak with the representative doing the interview, run through a test scenario of what job you will be doing so they can determine how you will be able to handle the job.
Interview questions [1]
Question 1
They ask if you have experience, how you would handle certain situations and about previous jobs.