I applied in-person. The process took 2 weeks. I interviewed at Air Canada (Toronto, ON) in Aug 2016
Interview
1. Phone interview with third party recruiter
2. Online personality test
3. Online IQ test
4. In-person interview with third party recruiter
5. In-person interview with Air Canada manager
In-person interview: typical customer service interview questions asked followed by a role-play.
Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sept 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).