I applied online. The process took 2 weeks. I interviewed at Air Canada (Toronto, ON)
Interview
Interview was conducted by two people. They were testing for good communication skills, ability to work in a high-pressure environment and most of the questions were focused on these two desired skills. Scenarios were presented and then the interviews asked how I would handle then, and why I chose the answer I did. A language component was also evident as the hiring at that time was for agents who were fluent in the languages required by the company. Interesting to note that AC interviewed potential candidates from many cultural backgrounds, but also from a broad age group.
Interview questions [1]
Question 1
How would I handle a situation with an extremely angry and rude customer, who was yelling or being offensive, during an event such as an airport closure due to bad weather conditions?
Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sept 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).