It is an online interview where one must record himself/herself to answer questions. Many questions require you to give examples from past experiences. I would prefer it more if the interview were face-to-face, or with another person.
Interview questions [1]
Question 1
Describe a time when you had to deal with a challenging customer. What was the situation and outcome?
In person at Alaska Airlines office.
Individual interview, second individual interview then lunch break , group interview.
It was very friendly and fun experience. Smile and interact other people
Ask questions and stand out
I applied online. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2026
Interview
Two virtual interviews that included an AI interview, a personality questionnaire and a “test” of your ability to use resources provided to answer flight-related questions. After that you’re invited to an in-person interview.
The interview process is lengthy and in depth. They really dive deep. Overall, it was a great experience and ensured that they find the right fit. I did end up accepting and am awaiting training.