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      Customer Service Representative Interview

      5 Jul 2017
      Anonymous employee
      Montgomery, AL
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Alorica (Montgomery, AL) in Jun 2017

      Interview

      I applied online however, I did not finish the application because I had gotten distracted. I got an email maybe a week later telling me to finish the application. I finished, then I get an email to take a test for the position I applied for. I cant remember if it was 1 or 2 tests. Not long after submitting the test, I get an email for an interview the following week on a Tuesday. I get an interviewed. Then, I was told to wait in the waiting area. About 15 minutes later, me and 2 others were told to come to the back. The lady congratulated us on making it to the next level and to fill out the forms on the computer. I was offered the job on the same day.

      Interview questions [4]

      Question 1

      Name a time you had to do research and development on a problem at work or a similar experience.
      1 Answer

      Question 2

      Name a time that you had to deal with a difficult or upset customer
      Answer question

      Question 3

      Name a time that you got upset at work and the steps you took to calm down
      Answer question

      Question 4

      Name a time that you went over and beyond for a customer
      Answer question

      Other Customer Service Representative interview reviews for Alorica

      Customer Service Representative Interview

      5 Jun 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 5 days. I interviewed at Alorica

      Interview

      The interview process in this company is easy considering that it is a CSR role, but it makes sense since it is an entry level role. I'm satisfied with I undergo with the interview process in this company.

      Interview questions [1]

      Question 1

      The question is, tell me about yourself.
      Answer question

      Customer Service Representative Interview

      31 May 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Alorica

      Interview

      The interview process is pretty straightforward and if you are chosen for the job you are walked through everything you need to do. And once the background check is done everything goes by pretty quickly.

      Interview questions [1]

      Question 1

      Experience level in customer service
      Answer question

      Customer Service Representative Interview

      6 Apr 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Alorica

      Interview

      The interview process is smooth and easy. There is an initial interview and an exam that you have to pass first before the final interview. It is just a one day process and it is very efficient.