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      IT Customer Service (Entry Position) Interview

      15 Oct 2017
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Alorica

      Interview

      They scheduled me for an interview a few days after I applied. I went to the interview to go through 2 tests online and then Wait to be interviewed by the recruiter. After that I waited two hours for the second interview (this did not give me a good sign). I went through the second interview which lasted at least 45 minutes of 'what would you do' type of questions, which I hate these questions because if you answer them just a little bit off they will most likely turn their heads If it's not an up to par answer, which is basically what happened to me. After the interview I was immediately given the run around by being told that the interviewer liked me but he didn't feel I was ready for the position and that maybe he'd think I was ready by the second training date. I felt totally embarrassed after applying there, I can just hope that maybe the recruiter will call me in the near future, but truthfully I feel totally let down by this interview process that and how it made me feel that the work environment (basing it on what happened during the interview process) frightens me a bit.

      Interview questions [1]

      Question 1

      What would you tell a customer who calls in and they have a black screen on their computer? Give me the steps?
      Answer question