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      Alorica

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      Work From Home Customer Service Representative Interview

      22 Mar 2019
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Alorica in Feb 2019

      Interview

      Waste of time had to wait brie meeting anyone no introduction unprofessional wait time ridiculous interview less than five drive 45 minutes just to be turned around due to poor planning on their end

      Interview questions [1]

      Question 1

      Nothing
      Answer question

      Other Work From Home Customer Service Representative interview reviews for Alorica

      Work From Home Customer Service Representative Interview

      26 May 2024
      Anonymous employee
      Louisville, KY
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Alorica (Louisville, KY) in Oct 2023

      Interview

      Basic interview using STAR method. You go threw two interviews both are just about the same. You’re not required to be on the camera unless asked by person training you

      Interview questions [1]

      Question 1

      A lot of tell me a time you went threw a hard situation and how you over came it.
      Answer question

      Customer Service Representative (CSR) Work From Home Interview

      2 Feb 2023
      Anonymous employee
      Orem, UT
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Alorica (Orem, UT) in Jan 2023

      Interview

      Applied via Indeed, then applied on their website. Completed a Harver Assessment, and then a prescreening process via text. Scheduled a 30 minute phone interview. Went on zoom at the end of the interview to verify my ID. After the interview, I confirmed my understanding of the job details via text, and then confirmed my address for the equipment to be shipped to. The next training session starts in April, the exact dates are TBD. Towards April, should I pass the background check, I'll be offered the position. For work at home, you need to have high speed internet & the ability to connect to the internet via an ethernet cable. Phone Interview: First they confirmed the job details with me (i.e. hours of operation is 7 days a week from 4am mst-11am mst, must be available to work 8hr shift between those times, including one weekend day, equipment provided includes dual monitors, a computer, and a headset with a mic)

      Interview questions [2]

      Question 1

      Prescreening Process Questions. Have you ever worked for Alorica/ or been hired and never started? If yes, what year did you leave? If you have already been scheduled for an interview or currently working for us, please let us know. Do you reside in Utah?
      Answer question

      Question 2

      Phone Interview Questions (from what I remember & paraphrased) What does your schedule look like? What is your availability? Do you have any experience working from home? Why do you want to work from home? What are some advantages and disadvantages working from home? Employment history. Where did you work last? What you did there? How long did you work there? Why did you leave? Do you know what hard-wired internet is, and can you describe it? How would you go about resetting a phone? How would you go about resetting your cellular service? How do you restart a computer? What are 5 computer programs you use and why? Do you know what Alorica is? The only scenario question I remember my interviewer asking is, can you give an example of a time you resolved a technological issue?
      1 Answer
      4

      Work From Home Customer Service Representative Interview

      7 Apr 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Alorica in Jan 2022

      Interview

      After applying online and you will schedule an interview if selected through text message. The interview was 10 minutes over the phone. Then you go in the office to do hire paperwork.

      Interview questions [1]

      Question 1

      Your knowledge of simply computer commands such as splitting the screen.
      Answer question
      1