What kind of experience you have? Can you move fast paced? Always keep a positive attitude work together as a team, Can you multitask? If you're in a bad situation how would you handle it? You try to see if you could take care of them enjoyed it to try to get him something else to drink or food try to keep them mind going with positive try to make them happy bring up a conversation, At the end of the day just make sure all the residents or customers are satisfied and I'll come back for more and maybe bring their friends and family,