Two rounds. The first interview was genuinely good. The interviewer was engaged, transparent, the conversation was substantive, and we covered real ground: how I'd structure time and workflows across 40+ accounts, my background, and how I'd contribute to the role. Left it feeling optimistic about the prospect of joining the company. The second round was a different story. The interviewer arrived late, didn't introduce themselves much, and appeared to be doing other work during the call. They didn't seem to have read my résumé, and there was likely no briefing on the first interview. Questions were improvised, repeated from the first round, and frequently outside the scope of the role (financial modelling, for instance, was never part of the job description). Meanwhile, core Customer Success topics like NPS frameworks, customer health scoring, churn signals, never came up at all. To me, this conduct was surprising from someone overseeing all company operations. The experience gave a strong impression of internal misalignment. There were also mentions of working outside business hours and wearing many hats simultaneously. These were the norm within the company apparently. At the end of the second round, I was told I'd receive a response by Monday. I was ghosted instead.