I actually interviewed for 2 different jobs on 2 separate occasions. Was found via LinkedIN by an Appfolio recruiter. I went in for a very unpleasant interview with the Manager who frankly just talked down to me the whole time. I had prepared for this interview and taken the time to learn more about AppFolio. Eventually, this Manager took out a piece of paper, and condescendingly gave me a visual lesson on what SaaS was. I am completely aware of what it is. When it came time to leave, he walked me out sand said he will "definitely be in touch" I never heard from him. I later got a call back from the recruiter asking me how the interview went. I was very honest and let him know it was pretty unpleasant. The same recruiter called me about a month later, recruiting me for another job in the MyCase department. I really wanted to work at AppFolio, so I went in with a positive attitude. I was walked to the Manager's office for the interview. She cut me off a few times basically asking me her next question without allowing me to finish my thought. It made me feel really awkward. At one point, I was answering her question, and she openly yawned in my face. Did not cover her mouth, or even say "excuse me" I got so upset that I almost asked her, "I'm sorry, do I bore you?" but refrained. It was an EXTREMELY unpleasant interview. I was then walked to another room to interview with a girl I went to COLLEGE with. This girl & I had a few classes together & were on pleasant terms with each other. But, this in my opinion isn’t a fair or unbiased interview, especially if the girl & I graduated college the same year. I feel that I didn’t really get a fair shot to be honest.

The entire process spanned nearly a month, including a 15-minute call, a 30-minute Zoom session with one recruiter, and a 1-hour Zoom interview with two recruiters and a service rep. For a customer service representative position, this felt unnecessarily drawn out. Additionally, the interview process lacked clarity regarding the specific skills they were seeking. Many questions were repetitive, framed differently but asking the same thing as the recruiter looked through a series of questions to ask while interviewing me, instead of having them prepared as I had my answers. I believe the job title could be refined to better attract candidates who align with the company’s needs. As someone with extensive experience in property management, the expectations were not aligned with what the role seemed to require. I also recommend reworking the language on the career page to reflect the actual culture, collaboration, and problem-solving environment within the company. This would help manage candidate expectations more effectively. One point of preference: I would have preferred an email rejection over a call. It’s hard to mask the disappointment in one’s voice, and this part of the process left me feeling disheartened. However, I am still grateful for the interview experience—it showed me that AppFolio may not have been the right fit for me, and for that, I thank God.