I applied in-person. The process took 1 day. I interviewed at Apto (Noida) in Aug 2024
Interview
There is 2 round of interview. First interview with Operations Manager and Second with Director and we were shortlisted and I already join the organisations and as of now I am handling 4 team member
Interview questions [1]
Question 1
General Question and as per the experience . they asked me
I applied online. The process took 5 days. I interviewed at Apto (Denver, CO) in Jan 2021
Interview
Good process nothing of note. 3 interviews - skills assessment - culture and history. Very basic and and and and and and and nothing really to comment on the process. Very friendly team.
I applied online. I interviewed at Apto (Denver, CO) in Jan 2018
Interview
The recruiter was awesome and made the experience positive. The office is in a great location and the office space is pretty sweet.
After speaking with the Director of Customer Success, I was invited for an in-person interview. I had 4 back to back interviews with different employees. I thought the interviews were going well however, I began to pick up a vibe as though the employees were all disconnected. Every time I asked about the company culture, the common response I received was that it could be better and they are still working on it. I was told that I was the last person interviewing for the role and by the way the conversations were going, it seemed as though they already had a candidate in mind for the role. I was asked a lot of questions by one of Customer Success Mangers. She asked a lot of situational questions and I felt as though I answered them all in the best way I could. At the end of the interviews I was told that I would hear back from them soon.
The following week I was told that I did not get the role due to not having enough SaaS experience. I thought it was silly considering I had 4 years of experience in the industry and the minimum on the job posting was 2 years. Whatever the real reason was, I ended up accepting a role with another company that was a better fit.
My advice: make a good impression with the other CSMs. It seems as though they had a lot of influence on the final decision.
Interview questions [3]
Question 1
How would you save a customer who wanted to cancel their licenses?