Foremost, I would like to apologize for the negative experience you had while contacting our company. It seems as though there was a definite miscommunication and that the situation was handled poorly. To answer your question: the Customer Service Representative position you were inquiring about is an opening for permanent employment. Ascendant Marketing Group is not a Staffing/Temp Agency and you were dealing directly with one of our Hiring Managers. I personally take pride in the fact that complaints such as this are very few and far between. I would greatly appreciate the opportunity to learn more about this specific situation and hear any feedback as to how you feel we could improve moving forward. Please feel free to contact me direct at (619) 350-1579 Monday-Friday between the hours of 8:30 am and 5:30 pm. I look forward to speaking with you at your earliest convenience... -Brett Aitkenhead Recruiting Director