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      Assurant

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      Customer Care Specialist Interview

      16 Mar 2017
      Anonymous interview candidate
      Atlanta, GA
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Assurant (Atlanta, GA) in Mar 2017

      Interview

      Location Duluth, GA I applied for the job online. The application is very easy. A little under 2 weeks later I was asked to take an assessment as well as schedule a phone interview. The phone interview was extremly quick, 10 mins. Very easy questions. Next step will be an in person interview

      Interview questions [7]

      Question 1

      Have you ever been employed with the company
      Answer question

      Question 2

      How did you find out about the position
      Answer question

      Question 3

      Have you ever worked in a call center before
      Answer question

      Question 4

      What was your favorite thing about working in a call center
      Answer question

      Question 5

      Describe a time where you dealt with a difficult customer
      Answer question

      Question 6

      How do you handle a stressful work envirnment
      Answer question

      Question 7

      Have you ever worked for a company where you day was scheduled for you and if so how do you handle it
      Answer question
      4

      Other Customer Care Specialist interview reviews for Assurant

      Customer Care Specialist Interview

      21 Nov 2024
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a staffing agency. The process took 5 days. I interviewed at Assurant (Atlanta, GA) in Oct 2024

      Interview

      Interview was pretty easy and straightforward. I applied through a temp, so my first interview was with my recruiter, second interview was with a hiring manager @ Assurant. Interview lasted about 20-25 minutes. She asked me typical interview questions (i.e. tell me about a time with a difficult or irate customer, tell me about a time when you didn’t know how to resolve a customer’s problem and what did you do, etc.). Interview took place at 9am and I received a job offer later on that evening around 5 or 6 PM.

      Interview questions [1]

      Question 1

      Tell me about a time where you had to deal with an upset/irate customer.
      Answer question
      avatar
      Assurant response
      1y
      Welcome to the Assurant team! We appreciate you sharing your interview experience, and we're so glad to see that everything went well!

      Customer Care Specialist Interview

      17 Jul 2023
      Anonymous employee
      Jay, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Assurant (Jay, FL) in Jun 2023

      Interview

      First, we had an interview via zoom. The entire interview was very informative. About a week later after background check was cleared and drug tests was cleared, the 2nd interview took place and this one was filled with more specified information. I then finished the documentation and other remaining steps of the Hiring process, once all of my paperwork was completed, and I was given my credentials to log in, I then begin training which is said to last for about 6 weeks.

      Interview questions [1]

      Question 1

      How are you doing today?
      1 Answer
      avatar
      Assurant response
      2y
      Thank you for your review - we're so excited you decided to join the Assurant team!

      Customer Care Specialist Interview

      27 Dec 2021
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Assurant in Nov 2021

      Interview

      Phone interview, then a somewhat zoom interview. Told I’ll hear back within 1-2 weeks. My workday was never updated, still haven’t received any follow up contact. My interviewer showed no emotion. It was all business

      Interview questions [1]

      Question 1

      Tell me about a time you had a conflict with another employee.
      Answer question
      avatar
      Assurant response
      4y
      Thank you for your review. Please send an email to talent.acquisition@assurant.com or contact your recruiter if you still haven't heard back.

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