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      BMO Financial Group

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      Customer Service Representative Interview

      4 Jun 2009
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      The process took 1 day. I interviewed at BMO Financial Group in May 2009

      Interview

      I applied to a posting on the website for the customer service rep position. I got a phone call within a week. The person asked me a few simple questions about where did I find out about the job and about my personal info etc. After the interviewer set a time for me to do an official interview over the phone the very next day. The interview was very kind and tried to help me feel relaxed. Its been a while since I had an interview and its first time I ever did a phone interview, so I didn't do so well. The interviewer told me I did well and will forward my resume to the manager at the branch with the opening. The interviewer told me they will get back to me middle of the following week. I received the call mid that week, but I was told the position was already given to someone within the branch. I was disappointed but overall it was a great learning experience.

      Interview questions [2]

      Question 1

      When was the last time you received constructive feedback and how did you react to it?
      Answer question

      Question 2

      Can you tell a situation where you showed commitment over a long period of time?
      Answer question
      1

      Other Customer Service Representative interview reviews for BMO Financial Group

      Customer Service Representative (CSR) Interview

      1 Jun 2026
      Anonymous employee
      London, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at BMO Financial Group (London, ON)

      Interview

      Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.

      Interview questions [1]

      Question 1

      Tell me about yourself. What made you want to apply.
      Answer question

      Customer Service Representative Interview

      13 May 2026
      Anonymous interview candidate
      Thornhill, ON
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at BMO Financial Group (Thornhill, ON)

      Interview

      Online One way interview. Multiple questions, would be given time before the question to think about before needing to answer. Time limit for each question (need to stay within a limit)

      Customer Service Representative (CSR) Interview

      1 Apr 2026
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at BMO Financial Group

      Interview

      1-on-1 with assistant branch manager. Why do you want to work at a bank? Behaviour questions, like what would you do if you made a mistake. Tests your language abilites like Chinese.

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