I applied online. I interviewed at BMO Financial Group
Interview
Received a digital interview the following day
Asked questions like
"give example of a time you cross-sell"
"How you handled a difficult situation"
"Give an example of a time you had constructive feedback, what was it and how did you work on it"
"Explain a situation where you went over and beyond for a customer"
2 questions asked your proficiency on Mandarin and Cantonese
I applied online. I interviewed at BMO Financial Group (Mississauga, ON) in Dec 2018
Interview
First I applied online and then I performed a mock -call center assessment
I was invited for a phone interview. After phone interview I was invited for 1on1 at actual bank location.
I applied online. I interviewed at BMO Financial Group (Mississauga, ON) in Feb 2018
Interview
I got my phone interview last week, and about three days later, I got the face to face interview.
The experience is good and HR was very thoughtful. Be passionate when doing the interview.
I applied through an employee referral. I interviewed at BMO Financial Group (Montreal, QC)
Interview
The interview process took about 2 weeks. I had an online test/simulation to do before the phone interview. After the phone interview I had an interview in person with HR.
Interview questions [1]
Question 1
How to deal with an angry customer? What is a good customer service? Talk about yourself and your past experience.
