I applied through an employee referral. I interviewed at BetterLesson (Boston, MA) in Nov 2022
Interview
The interview process was straightforward and there was good communication from the HR person. There was a 1:1 interview with the Hiring Manager, then a team interview, and an exercise to complete.
Interview questions [1]
Question 1
Tell me about yourself and how it relates to this role.
I applied online. The process took 4 weeks. I interviewed at BetterLesson (Cambridge, MA) in Nov 2024
Interview
About the position - it was a hybrid position essentially QA and Customer Support Rep.
To be the first dedicated technical support admin and a QAE to join 1 automation QA member.
1) Conversations - application, emails, chats
2) Technical Test - Investigate a technical issue, Author a Bug, Author Playbook (or living doc for issues and solutions)
3) Interview round with a Friendly Team member
Interview questions [1]
Question 1
Can you be available to take calls on slack, ticket queue from 7-11AM and fix issues for customers
I applied online. The process took 5 weeks. I interviewed at BetterLesson (Boston, MA) in Apr 2025
Interview
This interview process was a masterclass in how NOT to communicate and treat people. I feel like I dodged a bullet. I had an initial interview, then coordinated to meet with the CEO at a conference. After several follow ups and assurances (lies) from the CEO saying things like "I will send some times" or "I will have ___ reach out" I got a generic rejection letter.
Look... I totally get not being the right fit for the role. But be honest and forthright in your communication and don't make promises you can't keep.
This is one bridge I'm happy to burn. Good luck.
Interview questions [1]
Question 1
Who is the most influential product person you follow?