Tell me about yourself.”
“I’m Brenda Ling — I have strong customer-service experience and I’ve worked in fast, high-energy environments. I’m organized, friendly, and I love creating great experiences for guests. I’m used to busy shifts and I work well as part of a team.”
“Why do you want to work at Black Market Bayside?”
“I admire Black Market’s high-energy atmosphere and reputation in Miami. I enjoy working where service and vibe matter equally — I want to contribute my strong service skills and positive energy to keep guests coming back.”
“How do you handle a difficult or upset customer?”
“I listen calmly, apologize, and show empathy. I ask clarifying questions, present a solution (replace dish, comp item, or speak to manager if needed), and follow up to make sure they leave satisfied.”
“How do you prioritize when it gets busy?”
“I triage tasks: attend guests who need immediate attention, communicate wait times clearly, and coordinate with team members. I keep checklists in my head (drinks first, then appetizers, then mains) and always communicate status to guests.”
“Do you have experience with POS systems / cash handling?”
“Yes — I’ve used POS systems, handled payments, and balanced my station at the end of shifts. I’m careful, detail-oriented, and always follow cash procedures.”
