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      Customer Support Representative Interview

      11 Oct 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Bloomberg in Sept 2024

      Interview

      30 minute call with HR; second interview; 30 minute interview with one team leader and one team member; final interview with Head of Customer Success. I have interviewed for this role on two occasions and the first time I had a great experience which in turn led me to apply for the role again. After the first process, I was very impressed with the people in the department and the values of Bloomberg as a company. The interviewers showed respect, professionalism and interest throughout the process. The second process was very different. The team leader made me feel unwelcome and didn't show any interest in my answer, which was clear both verbally and in his body language. I sensed that he was keen to get the process over with as quickly as possible. The disrespectful behaviour included constant interruptions, responding to my responses with comments such as 'this isn't relevant to us', appearing to fall asleep while I was talking and ending the call before I could finish with 'have a nice rest of your day'. I felt that I was immediately disqualified from the moment the interview started. Unfortunately, it really depends on who your interviewer is.

      Interview questions [1]

      Question 1

      Why Bloomberg? Why this role? What do you know about Bloomberg and this role? Tell me about a time you have gone above and beyond in customer service. What are the most important aspects of customer service?
      Answer question
      1

      Other Customer Support Representative interview reviews for Bloomberg

      Customer Support Representative Interview

      24 May 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Bloomberg in Apr 2026

      Interview

      I applied online, and they asked me to submit pre-recorded video-based answers: 5 questions in English and 1 in the language I selected. Then, after 3 weeks, I was selected for the in-person interview.

      Interview questions [1]

      Question 1

      What was the best customer service you ever encountered, and would you do the same as what that customer support did if you were in the same situation?
      Answer question

      Customer Support Representative Interview

      24 Dec 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Bloomberg

      Interview

      The interview process began with a informational interview with a HR recruiter. After the phone call, there was a 1 on 1 zoom interview with a manager where the interview was mostly behavioral and asked questions pertaining to your knowledge of the company.

      Interview questions [1]

      Question 1

      What do you know about Bloomberg?
      Answer question

      Customer Support Representative Interview

      5 Oct 2025
      Anonymous interview candidate
      Tokyo
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Bloomberg (Tokyo) in Aug 2025

      Interview

      2 stage interview process, stage 1 was hirevue video interview and stage 2 was roleplay simulation as a client support rep, balancing calls and texts simultaneously. This was followed by in-person interview

      Interview questions [6]

      Question 1

      Tell me about yourself please
      Answer question

      Question 2

      What can you tell me about Bloomberg, our products & services; and what led to your interest to apply to this company
      Answer question

      Question 3

      What do you think are the most important traits or characteristics to display when trying to deliver top notch customer service to a clients and an example of when you have utlized them in a customer service situation?
      Answer question

      Question 4

      Have you ever worked on something where it was crucial to be accurate? Tell us about the step you took to ensure there were no mistakes?
      Answer question

      Question 5

      How do you handle situations where team members have differing opinions or approaches in achieving a common goal? And provide an example that you successfully managed the situation. 
      Answer question

      Question 6

      Tell us about a time when you had to manage competing priorities within a limited amount of time. How did you address the situation and what was the outcome?
      Answer question
      3