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      Blue Apron

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      Customer Experience Specialist Interview

      26 May 2025
      Anonymous employee
      Austin, TX

      Other Customer Experience Specialist interview reviews for Blue Apron

      Customer Experience Specialist Interview

      6 Jul 2018
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Blue Apron (Austin, TX) in Dec 2024

      Interview

      You go through 2 quick rounds of interviews but don’t interview often. There’s also no upward mobility in this area. So a the turnover rate is extremely really high. Fairly simple job though.

      Interview questions [1]

      Question 1

      About my past customer service experience
      1 Answer

      Application

      The process took 2 weeks. I interviewed at Blue Apron

      Interview

      I applied online about two weeks later I received an email asking for me to complete a video interview. The video interview consisted of four questions. You have a set time to think of your answer and then time to respond. You can’t go back or redo so be prepared! A week later I received another email asking for an in person interview onsite at the Austin office. It was a group interview with 2-3 managers and one other candidate - popcorn style. It is very laid back. They asked 4-5 questions.

      Interview questions [9]

      Question 1

      Why Blue Apron?
      Answer question

      Question 2

      Describe a time when you went above and beyond for a customer.
      Answer question

      Question 3

      Describe a time you dealt with an angry or irate customer and how did you handle it?
      Answer question

      Question 4

      True or false: the customer is always right. Give your reasoning
      Answer question

      Question 5

      Give three words that best describe customer experience
      Answer question

      Question 6

      What life experiences have brought you to this moment?
      Answer question

      Question 7

      What are your 3 biggest working pet peeves
      Answer question

      Question 8

      How do you handle meeting metrics and what obstacles did you have to overcome?
      Answer question

      Question 9

      What is some manager feedback you’ve received and how did you apply it?
      Answer question