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      Customer Support Engineer Interview

      20 Mar 2017
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 5 weeks. I interviewed at BrightFunnel (San Francisco, CA)

      Interview

      I was initially reached out for a requisition through a recruiter. The first 2-3 interactions went very well. The company has a promising product, pleasant staff, and was fairly responsive and I felt I could help this organization grow. Things started going downhill quickly after this: 1) My commute from where I live to the city and back takes 4-5 hours roundtrip. I was asked to come in for a 2nd and final onsite in the morning. I showed up and got a message that same morning saying they had to cancel because their contact forgot that the team had a mandatory sales kickoff to attend. (How do you forget a big upcoming event like a Sales Kickoff?) I received this at 8:30am after just stepping off a bus which had taken 2.5 hours. Needless to say I had to reschedule. 2) I was then told that besides rescheduling, I would not be moving to the final round interview as mentioned but that I had to now pass a 2nd technical interview beforehand. So another interview was tacked on last minute despite what was communicated to me beforehand. 3) I show up for the rescheduled interview and this interview is surprisingly short. I was told the interview would take an hour but instead takes 30 minutes. Very high level and not technical at all. We discussed my strengths, experience and skill sets. I waited a week for a response. 4) I receive the news that despite going through all of the above (3 5-hour commutes including a same-day cancellation and an additional interview), I wouldn’t be moving forward because “I wasn’t excited enough to get the position”. Your candidates are making an effort to come onsite. Some peoples' commutes are longer than others. You then proceeded to cancel on a candidate last minute on the same day of the interview. Your company then decided to add yet another technical interview after all this. You better not be surprised if a candidate is a little frustrated after having been jerked around like such. If this is how you treat your candidates, I can’t imagine how it is on the inside. I would hope Bright Funnel cleans its act up moving forward. Very disappointed in the way they conducted this interview process. Probably dodged a bullet.

      Interview questions [3]

      Question 1

      Reverse a Singly Linked List
      Answer question

      Question 2

      How do you deal with a frustrated customer
      Answer question

      Question 3

      Describe an ERD
      Answer question
      2

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