Firstly had to fill out an online application and then I was sent an email to complete the online assessment; luckily I was successful in this and was invited to Waterside (British Airways Head Office). I found the that because I am from Brighton (East Sussex) it was easier for me to book myself in to a local hotel and then drive the rest of the way in the morning. When I arrived I had to fill out a form stating where you tattoo are on your body and in small groups you were taken in to rooms to have a height measurement, do a reach test and sit in the brace position. After sitting in the waiting area for a while we all got taken to a room to watch a presentation and be given a brief outline of how the day was going to go. For me personally I had the group exercise first followed by the one-to-one role play. Spent a lot of time sitting around and then got split in to two groups, one of which was told that they had not be proceeding any further and the other (which I was part of) got told we would be progressing to the interview stage. Within a week I received an email telling me that I was once again successful; and being given 24 hours to respond to the offer.

Easy and friendly people. Did an online interior. Breakout rooms for one on one sections. Asked to read a sheet then asked questions about my experience. How I have handled previous situations. Used star formula went very well.