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      British Airways

      Part of International Airlines Group

      Engaged employer

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      Related searches: British Airways reviews | British Airways jobs | British Airways salaries | British Airways benefits
      British Airways interviewsBritish Airways Customer Service Representative interviewsBritish Airways interview


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      Customer Service Representative Interview

      27 Mar 2018
      Anonymous interview candidate
      London, England
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at British Airways (London, England) in Jan 2018

      Interview

      It is a group interview and basically there are 3 steps along the interview, the first one is an introduction of the job and British airways with all the candidates. There you will be given a handout with 5 easy math questions to be answered in five minutes and then you will get another handout with two scenarios (explained after) for you to read it and take any notes. After that ,you alone will go to three different interviewers, two of them will go thru the scenarios you were given earlier and do a play role with them and one for the formal interview. If after that they request from you all of your personal documents it means you passed the interview. The interview its based in score,

      Interview questions [3]

      Question 1

      SENARIO A: you have a passenger with an overweight bag and he doesn't want to check it in.
      Answer question

      Question 2

      SCENARIO B: A colleague will go to the toilet when theres a big queue at the check in desk. What would you do with your colleague? (they ask if you would tell your manager about the situation)
      Answer question

      Question 3

      When did you turn a bad experience into a good experience for a customer?
      Answer question
      11

      Other Customer Service Representative interview reviews for British Airways

      Customer Service Representative Interview

      27 Feb 2025
      Anonymous employee
      Heathrow, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at British Airways (Heathrow, England)

      Interview

      Pretty easy and straight forward , simple five questions regarding customer service, last more than fifteen minutes minutes , most of them are scenario questions refelecting on your pervious experience.

      Interview questions [1]

      Question 1

      How you will deal with diffrent ethnicity people
      Answer question

      Customer Service Representative (CSR) Interview

      21 May 2024
      Anonymous employee
      Noida
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at British Airways (Noida)

      Interview

      The process was smooth and fast. The HR were very supportive. They answered each and every doubt and made sure that the interview is aligned according to my convenience. The salary and timings and every other benefit is up to the mark.

      Interview questions [1]

      Question 1

      Why do you want to join the organisation and what do you know about it.
      Answer question
      3

      Customer Service Representative (CSR) Interview

      22 Aug 2023
      Anonymous interview candidate
      Heathrow, England
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 months. I interviewed at British Airways (Heathrow, England) in Aug 2023

      Interview

      I applied online. Completed a couple of online assessments. Then I waited 6 months for an interview. The interview was via teams and included a couple of scenarios to go through and provide your feed back.

      Interview questions [1]

      Question 1

      What makes you want to work for British Airways?
      Answer question
      1