I applied online. The process took 3 weeks. I interviewed at British Airways (London, England)
Interview
Online Application where you submit your CV and have to provide an example of when you provided excellent customer service.
Once invited to an assessment day, the day is divided up into two parts.
The first half of the day you have to do a role play exercise, a group exercise and a general knowledge test.
Once and if successful, you pass through to the second part of the day which contains a 2 to 1 interview. The interview can last upto 40 minutes but thats not usually the case.
Be prepared for this interview with examples ready for the questions. Don't worry to ask to move on if you cannot answer the question straight away as they will come back to it.
Good luck.
Interview questions [1]
Question 1
Tell us about a time when you have had to influence/persuade someone to your way of thinking?
I interviewed at British Airways (London, England)
Interview
Easy and friendly people. Did an online interior. Breakout rooms for one on one sections. Asked to read a sheet then asked questions about my experience. How I have handled previous situations. Used star formula went very well.
Interview questions [1]
Question 1
Give an example of a time you were under pressure at work
I applied online. I interviewed at British Airways (Heathrow, England)
Interview
A long day, but assessors helped us feel at ease throught the process. The two interviewers had different styles which helped the interview flow. The wait for an offer was the most nerve-racking part.
Interview questions [1]
Question 1
Tell us about a time you went above and beyond at work
Firstly we did get right to work checked and arm reach check. Then we were separated into few groups and did group interview. Then the selected candidates were called for role play, reading PA script and one to two interview.
Interview questions [1]
Question 1
Have you had a time that you had to against to your boss? and why?