I applied online. The process took 1 week. I interviewed at CEGA Group (Chichester, England) in Feb 2018
Interview
I was given the opportunity to attend one of CEGA's open evenings which was great! They told me all about the business, spoke at length about the roles they had live and it gave me an feel for what the culture is like
Interview questions [1]
Question 1
How would you deal with a customer that was upset on the phone?
I applied in-person. I interviewed at CEGA Group (Portsmouth, South East England, England)
Interview
Fairly relaxed interview in a nice office
Role play scenario questions over the phone
Empathy questions such as death
Customer service scenerioes what ifs
Can you attend training
Overview of companies
Shift patterns
Interview questions [1]
Question 1
How would you deal with a customers family who has passed away
