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      Customer Success Manager Interview

      28 Apr 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Canonical

      Interview

      This is an arduous process and doesn’t take the interviewees time into consideration. Process 3+ months long which included an introductory essay, assessment before you speak to an human. This is then followed up with 8 interviews including a presentation which typically happened anywhere from 4:30 am pst to 7 am pst. They also refuse to provide salary range for the position and will ignore the question when asked. During the “Talent interview “ they will advise that only the hiring manager can provide this information and will only do so at the point of an offer being extended. While everyone I spoke to was friendly. The process that they developed isn’t any more unbiased then the next but it is not streamlined and includes several unnecessary steps.

      Interview questions [1]

      Question 1

      Explain MAAS (Metal as a Service) to a 10 year old.
      Answer question
      1

      Other Customer Success Manager interview reviews for Canonical

      Customer Success Manager Interview

      24 Aug 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Canonical

      Interview

      9 interviews before being rejected because my English was not up to the last interviewer standard. Lots of interviews with individual contributors who helped get the vibe. An extensive written préparation is asked, it took me about 10 hours to prepare it

      Interview questions [1]

      Question 1

      Comment est structurée une organisation de support technique optimale?
      Answer question

      Customer Success Manager Interview

      30 Jun 2025
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Canonical (Dublin, Dublin) in Apr 2025

      Interview

      The interview process at Canonical was one of the most extensive I've encountered. It included a written assessment ( about 38 questions), cognitive and personality tests, three early-stage interviews, a talent/HR interview, three final-stage interviews (including a timed presentation and panel exercise), and a final executive conversation. The process stretched across nearly three months, often with long periods of waiting between steps. While many of the individuals I spoke with were kind and insightful, the lack of communication between stages and the absence of any personalised feedback at the end was disappointing—especially after investing so much time and preparation. After eight hour-long interviews and multiple assessments, I received a rejection email over a week after the final round, with no explanation or guidance.
      1

      Customer Success Manager Interview

      1 Apr 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Canonical

      Interview

      The negative reviews are legit. This company will waste a lot of your time with different types of assessments as part of their hiring process. I'm still not convinced that anyone actually looked at anything that I did.

      Interview questions [1]

      Question 1

      What were your grades like in high school?
      Answer question