I applied online. The process took 3 weeks. I interviewed at Capita (Leeds, England) in Feb 2019
Interview
overall a good company to gain experience very good environment around people willing to help.
a 4 week training period is very helpful as you get enough knowledge about the job before you start.
The interview was brilliant, the interviewers really made an effort to make you feel comfortable and relaxed. It went swimmingly after that and the rapport between the interviewers was incredible.