Thank you for taking the time to share your feedback. We genuinely appreciate hearing about your experience, and we're sorry to hear that the video interview format felt impersonal. Our intention with the pre-recorded video stage is to offer flexibility and consistency for all candidates, especially in the early stages of recruitment. We’re continuously reviewing our recruitment processes to ensure they reflect our values as a charity and provide a fair and engaging experience for all candidates. We’re sorry to hear that this experience left you feeling disheartened. Your feedback is valuable as we look for ways to improve. We wish you all the best in your future endeavours, and thank you again for your interest in our work.