I applied online. The process took 2 days. I interviewed at Centene (Tucson, AZ) in Mar 2022
Interview
An initial Phone call to go over the job details, followed by a virtual interview in which they run you through some customer service scenarios. Overall, not very difficult and with prior customer service experience should be not too much to handle.
Interview questions [1]
Question 1
Name a time when you had a customer who was upset/angry and what did you do to ultimately resolve the issue?
I applied online. I interviewed at Centene in Oct 2025
Interview
Quick once my application was submitted, the recruiter reached out within 1 business day to send a video interview link and once that was completed, he sent communication to confirm next steps
Interview questions [1]
Question 1
How comfortable I would be working with various departments and different health plans
Felt like an interrogation... Kept asking the same question just a bunch of different ways. I didn't like the overall feeling And felt uncomfortable. Asked the interviewer two questions at the end and she couldn't properly answer them.
Interview questions [1]
Question 1
Tell me about a time you handled an irritated customer.
Very smooth and very articulate.
Easy question and very friendly.
Also the follow up didn’t take much time, I was given offer very quickly and the communication between the hiring people was on point
