I applied online. The process took 6 weeks. I interviewed at Charles Schwab (Austin, TX) in Feb 2025
Interview
Applied on company website and got an email to schedule a phone meeting a week later. After the phone meeting, and about another week, had an actual interview in person with two people. They asked behavioral questions and STAR format questions, on top of basic questions like where I went to school and where I was from. Another week later got a call and job offer that was contingent on drug test and background check, also had to get fingerprinted for compliance reasons. Background check took about three weeks, they did not test for THC on the drug test. After signing offer letter, started SSA a week later. All in all, whole process took about 6 weeks.
Interview questions [1]
Question 1
Star format questions. Situation, Task, Action, Result. Highly recommend preparing for these, just look up common questions.
I applied online. The process took 4 weeks. I interviewed at Charles Schwab (Orlando, FL) in Mar 2026
Interview
Applied at the end of January, by second week of Feb I had phone interview, they moved me to another time since i wasn't able to start for March, but May (which initially i thought HR was not going to follow up and were going to discard my application). Went to second interview in person first week of March and HR called me the same day they wanted me. Process was long because of me, but if it wasn't like that, it would have only took 3-4 weeks. They contact you pretty fast and give you a bunch of resources to study for the interview, they even give you feedback on the initial screening phone interview at the beginning so you go prepared. They ask you STAR and Non-Star questions so be prepared to answer both. They probably asked me around 3 of each. They realized I like trading, so they asked for my knowledge about the financial markets but questions were not difficult, but don't worry about this, they asked because I put it on my resume literally. Interview lasted a 1hr and 40 min
Transparent. Screening interviewer was upfront that it was an intensive call center role and employees had a minimum 2-year (usually 3) placement before being able to transfer to a different role.
Interview questions [1]
Question 1
Roughly: how are you at dealing with angry customers?
Behavioral interview questions only nothing technical. Expect a recruiter phone screening which is pretty informational with a couple behavioral questions. Next interview will be zoom or in-person, 1 hour, all behavioral questions.
