I applied online. The process took 4 weeks. I interviewed at Charles Schwab (Austin, TX) in Oct 2019
Interview
2 Phone interviews getting to know you and your background to see if you are the right fit for the role, followed by an in person interview where you shadow someone in the role and then sit down with a couple of hiring managers who asking you situational questions that are STARR based.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult client and how you handled it?