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      Member Service Representative Interview

      23 Feb 2019
      Anonymous interview candidate
      Allen Park, MI
      No offer
      Negative experience
      Easy interview

      Application

      I applied in-person. The process took 5 weeks. I interviewed at Citizens (Allen Park, MI)

      Interview

      It started out promising and was moving fairly quickly. I did a phone interview with a very nice woman who turned me over to the one branch by my house. I did my in person interview and was told I would hear back within a couple days. A week went by and nothing. Had to call and apparently my case was moved to a new recruiter who wanted to set me up on a new in person interview. I agreed and he said I would hear back within 24 hours. Another week went by so I called him back and he apologized and said he would have them call me right away. Finally the new branch calls me and wants to have me in that week. I explained I work full time during their open hours but could come in the one day that week I was off. He told me he had to call me back. Calls me back 2 days later and tried to set up the interview for another day I already told him I was working. I never called them back after that.

      Interview questions [1]

      Question 1

      How would you deal with an upset customer?
      Answer question

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