I applied online. The process took 2 weeks. I interviewed at Citizens in Jul 2022
Interview
The interview process was easy! I got selected for an interview the day after. Come Monday, the day of my interview I was extremely nervous but when I received the call the person from HR was very friendly and professional. The questions were the typical questions, nothing to fear. The interview lasted 30 minutes and at the end of the call I was told I was moving to the next step which is meeting with the store manager. Not even an hour later I received a call from the store manager so we could set up the next interview which was scheduled for later that week. I met with the store manager and she was just as friendly and professional as the person from HR. The interview with the store manager was fast, she answered all my questions and made sure I left with no doubts! She let me know that I would hear back soon from HR. I left the interview feeling positive! It took two weeks to hear back but HR makes sure to keep you updated during the process and lets you know you can email or call with any questions. It was a smooth process!
Interview questions [1]
Question 1
Q: Why do you want to work at Citizens?
Q: Tell me about yourself.
Q: Tell me about a time you dealt with a unhappy customer.
Q: Tell me about a time you went above and beyond for a customer.
We're so glad you felt comfortable and positive throughout your interview process! Thank you so much for taking the time to leave your feedback. We're glad you had such a great experience and are so excited to welcome you aboard!
After applying to Citizens, I received an invitation for an AI interview with a service called HireVue. The "interview" consisted of timed "games" that are essentially exercises taken from an ADHD assessment, and a series of more standard interview questions that you must answer on video and which will be scored by their AI system. I received an automated rejection email a couple days later. I have since received multiple emails from Citizens inviting me to apply for the same job they already rejected me from before ever speaking to a human being, except I can't even do that because it simply tells me I've already applied and been rejected from that role.
I applied online through the website, received an email to complete an assessment and answer questions on video. I’m waiting to hear back about an in person interview. Wish me luck.
I applied online. I interviewed at Citizens in Feb 2026
Interview
The do not actually interview candidates: They rely on HireVue AI, and you are required to opt-in for the AI interview process. Basically, you play a few AI-created "games" and then later answer interview questions by recording yourself as the AI platform "rates" you.
I have prior banking and retail experience, so I think I agree with others that their hiring process using AI seems flawed and felt overall uncomfortable since I was not able to 'not' proceed with the application process unless I agree to having AI rate and approve me.
Interview questions [1]
Question 1
Why do you want to work for Citizens Bank?
Explain a time you worked with a difficult customer, and how you handled it?
