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      Co-op

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      Customer Team Member (CTM) Interview

      25 Feb 2023
      Anonymous interview candidate
      Declined offer
      Positive experience

      Other Customer Team Member (CTM) interview reviews for Co-op

      Customer Team Member (CTM) Interview

      13 Apr 2026
      Anonymous interview candidate
      Manchester, England
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Co-op in Jan 2023

      Interview

      Arrived several minutes early, however recruiting manager saw to me soon after my arrival. Made to feel at ease, despite being nervous and occasionally having stuttered. I was eloquent in my manner of speaking and the manager in turn commended me on my use of language. Friendly, and questions asked were off of a pre-printed sheet I assume is used for all Co-op interviews. Essentially all you need to do is provide a personal example for each question, using the STAR method for guaranteed place - i.e. situation, task, action, and result. You will be emailed a candidate preparation guide in advice (use it, it helps!), and will be given one-month access to the Co-op career development hub.

      Interview questions [1]

      Question 1

      5 Behavioural Questions Q1: How have you built/maintained relationships with colleagues in the past? (Forging relationships) Q2: Provide an example of when you have stood-up for either yourself or someone else. (Speaking up) Q3: Provide an example of when you have taken charge and been 'inspirational'/ a leader. (Inspirational Communication) Q4: Provide an example of when you have had to work in a team to achieve a challenging goal. (Co-operation) Q5: Provide an example of when you have had to manage a conflict at work and be accountable. (Successful transformation) These are all paraphrased, cannot remember them word-for-word. But these are an outline of what they look for when they are hiring, essentially how you'd perform in the above 5 areas.
      Answer question
      10
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Co-op (Manchester, England)

      Interview

      Nice guy who interviewed me but took 3 week to reply. Found the interview preparation quite intense in relation to what the job was. Was told that 15 others were interviewed so wasn’t rly any hope of getting the job.

      Customer Team Member (CTM) Interview

      14 Mar 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Co-op

      Interview

      Sent my CV in after an ad on indeed. Sit down interview in back of store. Not too formal. Spoke to the manager of the store and was asked interview questions.

      Interview questions [1]

      Question 1

      When was a time you solved a problem.
      Answer question
      avatar
      Co-op response
      3mo
      Thank you for sharing your experience of interviewing with us.

      Customer Team Member (CTM) Interview

      23 Feb 2026
      Anonymous employee
      Sheffield, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Co-op (Sheffield, England)

      Interview

      It was calm they explained everything to me. It lasted to 30 minutes. I was interviewed by two people. Just be calm and gather thoughts don’t rush to answer the 5 value question

      Interview questions [1]

      Question 1

      The 5 interview guide in the interview invitation
      Answer question
      avatar
      Co-op response
      3mo
      Thank you for reviewing your interview experience with us. We send out our interview questions ahead of the interview so you can prepare and be more at ease. We hope you found this helpful.