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      Cogno AI

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      Customer Success Associate Interview

      26 Sept 2021
      Anonymous interview candidate
      Navi Mumbai
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Cogno AI (Navi Mumbai) in Sept 2021

      Interview

      I got connected to the HR via a job post on LinkedIn & then she reached out to me with a google form. After submitting the google form where several questions were asked about personal details, professional & few aptitude. I successfully cleared that round & got a call from the HR to schedule the next round which was the- TEAM INTERVIEW ROUND. This was the worst interview I had ever faced in my life as the team was of freshers of around 3-4months overall experience (this wasn't the worst part). They were not trained to take the interview as they were asking random technical questions about their company's product & were just bombarding me with questions. The HR never mentioned to me that this round will be a technical round & hence I wasn't 100% prepared about Cogno AI's product. Then after 2 days I got a call that "the team thinks I'm not fit for the job role" but I've 1.6 yrs of experience. I really feel that this process was completely unfair & the team taking the interview rounds should be well trained to take such interviews otherwise this company will keep on losing potential candidates.

      Interview questions [3]

      Question 1

      1. What will be your approach when the internal team is not aligned properly to finish a task & you have a deadline today.
      Answer question

      Question 2

      2. How will you sell cobrowsing product (completely irrelevant to the job role)
      Answer question

      Question 3

      3. How will you make the clients agent start using the cobrowsing product which they have purschased
      Answer question
      1