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      Coles Group

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      Customer Service Representative Interview

      24 Apr 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Coles Group

      Interview

      Great, quick and easy, it wasnt too long the responses were quick and generally let you know on the day if you got accepted or not, and they proceed to tell you the next steps

      Interview questions [1]

      Question 1

      Tell us more about yourself
      Answer question

      Other Customer Service Representative interview reviews for Coles Group

      Customer Service Representative Interview

      25 Mar 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Coles Group

      Interview

      Easy. the process was easy I think mostly on difficult customers. they do wanna understand how will you manage or handle your customers. Overall it was an average interview. Were some scenario based questions too.

      Interview questions [1]

      Question 1

      How would you handle customer queries.
      1 Answer

      Customer Service Representative Interview

      19 Aug 2025
      Anonymous employee
      Victoria Park
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Coles Group (Victoria Park)

      Interview

      The interview process was quite lengthy. You have group and one on one interviews. They both happen on the same day. Takes around 1-2 weeks to hear back from them.

      Interview questions [1]

      Question 1

      How I handle difficult situations
      Answer question