Convergys Customer Service and Problem Resolution Representative II interview questions

I sent in my resume and also applied online. An HR coordinator emailed me to come in to the office for a typing test and interview. After I completed the typing test I was brought in for an interview and asked a series of formal questions and learned about the company. The interview consisted mainly of "what have you and what would you do situations." It was pretty calm and easy. The HR department gave off a really positive vibe. After we thoroughly went through the interview and job information I was officially offered the job :)

You get a telephone interview, so be ready by phone with notes so that you will not forget anything on the phone screening Test to determine your knowledge of customer service situations Group taking the knowledge test at one time Also have the companies values written down, you want to show the interviewer that you have done your research