Online application and assessment. Then on-site assessment and interview with an HR representative and 1 trainer. General customer service questions, asking about good and bad experiences and how they were handled. Originally was told they were not currently looking to hire, though a few months later I received a phone call on Friday afternoon asking me to be in for the training class the next day. Training was about 4 weeks in classroom, and 2-3 weeks in "T-Pod" (training pod with trainer support) before going to the floor.