Darktrace Customer Success Manager (CSM) interview questions

Quick phone interview. Did not make it to the next round. But they were very nice and cordial. The HR person actually tried recommending me for a couple more roles after that.

I had a screening interview for a CSM role at Darktrace, and it felt more like an exam than an actual conversation. Instead of sharing details about the company, I was mostly asked about it, which made it feel like I was being tested rather than informed. The second-round interview with the hiring manager started off on the wrong foot. From the very first minute, she mentioned that my experience didn’t align with the position, which immediately made me feel like I was being dismissed. I then had to present a 10-minute case study, and afterward, I received 20 minutes of negative feedback. It felt more like a critique session than a productive discussion. If the team already believes your skills aren’t a match for the role, I don’t understand why they would invite you to the second round. Overall, it was a frustrating and demotivating experience.